We continuously improve our compliance with General Data Protection Regulation (GDPR)
At StopAd, there isn't room for compromise when it comes to our values.
We pride ourselves on building and operating
a SaaS company that is:
These values orientate everything we do at StopAd, including our rigorous compliance with the EU General Data Protection Regulation (GDPR). We strive to meet all compliance requirements of GDPR for EU citizens and legal residents. Learn more about GDPR and your rights.
What Product Data Does StopAd Collect?
At StopAd, we do not collect any personal data unless explicitly given permission from our users. We do collect some functional and technical data to ensure our product performs consistently and superbly. From the point of installer launch, here’s the data we use by default:
Events which describe a process from start and finish
For example, we track how many users successfully downloaded and installed the software. This helps us know that our installer is working properly.
Errors and problems during install, software launch, or uninstall
By learning about where things go wrong, we can fix the product effectively.
This data helps us understand how our users use our features. Telemetry data is integral to improvement of the software.
This data is sent when the software crashes and contains technical information that helps our developers understand what is happening inside the StopAd code.
All of the data StopAd collects is anonymized, which means that no one can identify the data personally or link it to a specific user.
What User Account Data Does StopAd Collect?
With the StopAd FREE version, it is possible to use the product without submitting any personally identifiable information to StopAd.
Generally speaking, we collect your email and/or other details on these screens: The sign up screen, Checkout, The improve StopAd screen, Blog content email sign up.
However, there are some situations when users may decide to provide personal details, particularly when this information improves the value or usefulness of other, correlated data.
When you upgrade to StopAd PRO, we will require certain personal details to identify the account and process the payment. These include your email, name, billing address, and credit card details. It is critical to note that StopAd does not store your billing details. All our billing is processed via payment processing services including: PayPal, PayPro Global, Zoom Support (via specific support requests to StopAd).
To report a bug or service problem, StopAd offers a variety of options, including live chat, contact form, email, and phone. Quite often it is necessary to get the user’s email address to appropriately follow-up on a support or bug request.
Premium Content and Product News
Users can opt-in to provide their email address when signing up for product email updates or blog emails. We securely store our email lists and never send unnecessary emails or SPAM. Furthermore, it is easy to unsubscribe from our email list or edit your email settings.
Manage Your Data or Remove Personal
Details from Our System
Because we care deeply about user privacy and security, StopAd makes it easy to opt-out of any of the above points or remove previously collected personal data.
How to Manage Your StopAd Data Settings
- 1. Open your StopAd software or click on the Web Assistant.
- 2. Click the Settings icon.
- 3. Select Privacy Settings.
- 4. Adjust your preferences to your liking.
Additional Data Rights
Under GDPR, all legal EU residents or citizens are data subjects. All data subjects have certain rights.
As a EU citizen or legal resident, you have rights to:
- Request and access all your personal data from any data controller or processor (StopAd or our payment processors, in this case).
- Receive a downloadable copy of all the personal data on file within 30 days of request.
- Request removal of all data on file within 30 days of receipt of request.
- Adjust your preferences to your liking.
If you have any questions regarding what information we have stored for you or you would like us to remove any personally identifiable data, please feel free to email us at GDPR@stopad.io.
Please note that requests will be processed within 30 days, and requests for removal of billing details will be forwarded to the relevant data processor used for payment processing.*
Regarding data request forwarding, StopAd sends your data request to data processors out of goodwill. StopAd is not responsible for the GDPR compliance of these third-party data processors, like PayPro Global and PayPal. Similarly, StopAd's forwarded request does not replace a request by a data subject (user), and we deeply encourage users to follow-up with data processors directly to ensure their request is honored.