How to Fix the “Your Connection Is Not Secure” Error in StopAd?

What does it mean "your connection is not secure"?

There are various reasons for it, depending on what web browser you use.

If you use Firefox, you should note that when Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot be validated or if the encryption is not strong enough, Firefox will stop the connection to the website and instead show “Your Connection Is Not Secure” error page.

If this problem occurred after the installation of StopAd, is StopAd safe?
Yes, the problem is that StopAd certificates have not been injected properly.

How to Fix the Problem?

There are several options for you.

  1. Reinstall the StopAd certificate. First, close all opened browsers. Then, go to StopAd > Settings >General Settings. Click on the Reinstall Certificate button. Wait for a few minutes and restart your web-browser.*
  2. Clear your browser cache and cookies.
  3. Add the website in question to StopAd’s whitelist. 
  4. Disable your antivirus program.

*To enable StopAd in Firefox after certificate reinstallation, approve the pop-up Block Ads Now which shows up at the bottom-right corner.


Need more help?

Contact StopAd Support

    Give us a call

    Please, contact StopAd Customers Support if you have any questions.

    • Australia: 1-800-025-686
    • New Zealand: 0-800-002-279
    • United Kingdom: 0-800-069-8769
    • USA & Canada: 1-800-903-1420
    Anything,   anytime.

    Send a message

    By downloading the program you accept the terms of the  License agreement Agreement close icon