I Can’t See the Web Assistant Icon

I Cannot See the Green Hand Icon in my Browser

The StopAd Web Assistant is a small green icon with a hand, located in the bottom right corner of the web pages. It a special instrument of StopAd that helps to customize StopAd options. The Web Assistant has several features that make your Internet surfing more comfortable. For example, you can move it to any side of your screen, and you can hide it.

If you do not see the Web Assistant on the web pages you’re using, there are three simple ways you can fix it by yourself.

Check that the StopAd Service Is Running

Here is step-by-step instruction on how to make sure StopAd is working:

  • Open Task Manager (Ctrl+Shift+Esc or Ctrl+Alt+Del, then click on Task Manager). If the tabs Processes, Performance... are not visible at the top, click on More Details at the bottom left corner
  • Click on Services at the top right corner, then click on Open Services at the bottom
  • In the new Services window, find StopAd Service and check whether its status is set to “Running”
  • If it’s not running, then restart it

Reinstall the StopAd Certificate

  1. Close all web browsers that you have running
  2. Open StopAd Settings > General Settings
  3. Click on the Reinstall Certificate button
  4. Wait a few moments and check whether you see the Web Assistant appear in your web browser

Clear Your Web Browser Cache and Restart It

Please follow these links to see the instructions for how to clear cache on various devices

If you face any troubles while using StopAd, our StopAd Customer Support Department is available 24/7 to help you

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